27 Mar
27Mar

Most people don't think of problem-solving as art, but there are some key principles that can help you solve problems faster. Troubleshooting is about identifying the problem and then figuring out how to fix it. Follow these tips, and you'll be on your way to becoming a troubleshooting professional.


DEFINE THE PROBLEM 

If there is a major problem, the first step is to identify it. Are you working on fixing something that is broken or figuring out why something isn't working the way it should? Clarity and specificity are key when it comes to solving a problem. What are you solving it for? Without knowing what you're looking for, it's hard to find and fix anything. To be effective in your work, you must always be clear about what the problem is and what you want to do about it.


GATHER INFORMATION 

Once we are able to identify the problem, we have access to information about possible solutions or solutions to the problem. One way to obtain this information is through question pronouns (who, what, where and how). Just by asking questions, you can gain valuable insights into the actual solution.


IMPLEMENT A PLAN OR PROCESS 

We now have all the information we need to successfully develop a strategy to address these issues. Sometimes, a plan is more effective than a process. If you have a clear plan, you can put all the steps in place and there will be no room for mistakes. But sometimes the process prevents us from achieving our goal. If you have a good plan, you can count on every step of the process and there will be no surprises.

EXECUTE  

Processes and plans can be executed by breaking them down into smaller, more manageable tasks. By taking the time to understand each step of the process or plan, it is easier to identify potential obstacles and solutions. Employees can be assigned specific tasks related to the execution of the plan or process, and can be given a schedule within which they expect to complete them. Supervisors should monitor progress and provide regular updates to ensure that all tasks are completed on time. 


DOCUMENT YOUR RESULTS 

When conducting troubleshooting, it's important to write down what you've done and what you've discovered. This is known as documenting the results. That way, others will know what you've done and how you've done it so they can try to do the same and see if they get the same results.